Reference

Terms and Conditions at fairplaypro

These terms set out the agreement between you and fairplaypro when you open an account, place wagers, or request a withdrawal — covering everything from how we process…

Account Eligibility by Local LawUPI · Paytm · PhonePe DepositsWithdrawal Verification StepsDispute Resolution ProcessAccount Suspension Terms
fairplaypro Terms and Conditions at fairplaypro
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Our live chat window is open around the clock.
Email Support Send a detailed query to our support address and we aim to respond within…
Help Centre Our Help Centre holds plain-language summaries of each section of these terms — useful…
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

We take the obligations in these terms seriously and hold ourselves to the same standards we ask of you.

Data Retention

We retain account and transaction data for as long as required by the applicable jurisdiction. Once the retention period lapses and your account is closed, we delete or anonymise personal records in line with our Privacy Policy.

Cookie Handling

We use session and analytics cookies to keep your account session secure and to understand how features are used. You can adjust cookie preferences from your browser at any time; disabling certain cookies may affect account login behaviour.

Account Security Measures

All accounts are protected by encrypted login sessions. We strongly encourage setting a strong, unique password and enabling two-factor authentication from your account settings to prevent unauthorised access.

Requesting Account Changes

To update your registered email, phone number, or linked UPI/Paytm details, contact support through live chat or email. Identity verification is required before any sensitive account field is changed.

Dispute Process

If you believe a transaction or round result is incorrect, raise a dispute within seven days via live chat or email. We will review server-side logs and respond with a finding within five business days of receiving all required details.

Governing Jurisdiction

These terms are governed by the laws of the jurisdiction under which our operating entity is registered. Access to fairplaypro depends on whether it is lawful in your local region; we recommend verifying this under your local law before creating an account.

Frequently Asked Questions on These Terms

Here are straightforward answers to the questions we receive most often about our terms and conditions — covering account access, payments, disputes, and your rights as an account holder.

These terms apply to anyone who opens or accesses a fairplaypro account. Access depends on whether online wagering is lawful in your local area; by creating an account you confirm that it is permitted under your local law.

We can amend the terms but will notify registered account holders by email before any material change takes effect. A notice period is stated in each amendment email; continued use of your account after that period means you have accepted the updated terms.

Contact our support team via live chat or the registered email address on your account. We will compile and send your account data within the timeframe required under applicable local data protection rules.

If a deposit via UPI, Paytm, or PhonePe does not appear in your balance within fifteen minutes, contact live chat with your payment reference number. We will check with the payment gateway and reconcile the amount or arrange a reversal.

The first withdrawal from any account requires identity verification — typically a government-issued ID and a match against your registered UPI or Paytm details. Once verified, subsequent withdrawals process within the timeframes stated in the payment section.

Accounts may be suspended if we detect signs of fraud, multiple accounts registered to the same person, or activity that breaches these terms. We will notify you by email and you may appeal the decision by contacting our support team within fourteen days.

Submit a dispute within seven days of the round in question through live chat or email, including your account username and the relevant round ID. Our team reviews server-side records and responds with findings within five business days of receiving complete details.