Reference

Legal terms for India accounts

This page sets out how legal access, account use and request handling work on fairplaypro for India, so you can check the rules before you move ahead.

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fairplaypro Legal terms for India accounts
REQUEST ROUTES

Ways to send legal requests

If you need a legal reply, we route it through the contact methods tied to your account so the response can be matched to the right…

Email request Send a written legal request from the address on file.
In-app form Use the form inside your account when you need a copy of stored data…
Postal notice Choose mail when you need a signed letter or a formal notice for record…
DATA AND ACCESS

How we handle your records

We keep this policy area practical: collect only what we need for access, account security, payment checks and request handling; store it behind account controls; and keep it only while legal duties…

Data we collect

We keep the details needed to run your account: name, mobile, login history, device markers, transaction references and the consent choices you make. We do not ask for more than the request needs.

Cookies and session

Cookies help us keep you signed in, remember your language choice and notice when a session looks unusual. They also reduce repeated steps when you return to the legal pages or account screens.

Account security

Your password, OTP checks and registered contact details protect the file tied to you. If you change phone numbers or lose access to a device, tell us at once so we can pause risky activity.

Retention

We keep records for as long as we need them for legal duties, dispute handling and fraud checks, then store or remove them according to the rule that applies to that record.

Change requests

If you want a correction, send the exact field, the new detail and a proof document through the contact route on file. We verify the request before any update reaches the record.

Who handles it

A small account and policy team handles requests linked to access, data use and corrections. They answer through your registered channel so the conversation stays tied to the right file.

Questions on access and data

These answers cover the questions we hear most about legal access, stored data and correction requests. If your situation needs a written reply, use the registered contact route so we can match it to the right account and keep the record complete. Where local law limits access, we follow that rule and avoid inviting you to proceed, which keeps the next step clear.

Yes, where local law permits access. If your region is not available, we do not invite you to proceed. The check happens before account use, and any later change follows the same rule.

We use the details you submit for account setup, request handling, security checks and record keeping. We keep only what the request needs, and we limit access to staff who must work on the file.

Cookies help remember your session, language choice and the way you move through the legal pages. They also help us spot failed sign-ins or sudden changes that may need a security check.

Send the field you want changed, the updated detail and the proof we ask for through the registered contact route. We check the request against the file before any update goes live.

We match the message to the contact method on file, check the account details and confirm any proof that applies to the change. That reduces the chance of an update reaching the wrong record.

No. We keep records for the period needed for legal duties, dispute handling and fraud checks, then archive or remove them based on the rule that applies to that record.

Only staff who need the file for account support, security or legal handling can access it. We limit internal access, log changes and review unusual activity when it appears.

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